Shipping policy

This English translation is provided for your information. Only the German version is legally binding.

Last updated: 30 September 2026

Here you will find everything about delivery countries, shipping costs, delivery times and payment methods. The shipping costs that apply to your order are also shown in the checkout before you submit your order.

1. Delivery countries

We deliver to the following countries: Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. We do not currently deliver to other countries. Collection from us is not possible.

2. Shipping costs

All prices include statutory VAT. The amounts apply per order, regardless of the number of items. The value of the goods after deduction of discounts is decisive for free shipping.

Germany: €5.99, free shipping from €69
Austria: €11.00, free shipping from €125
Belgium: €13.50, free shipping from €155
Bulgaria: €15.00, free shipping from €170
Denmark: €17.00, free shipping from €195
Estonia: €13.50, free shipping from €155
Finland: €21.50, free shipping from €245
France: €13.50, free shipping from €155
Greece: €18.50, free shipping from €215
Ireland: €18.00, free shipping from €205
Italy: €12.50, free shipping from €145
Croatia: €12.00, free shipping from €140
Latvia: €12.50, free shipping from €145
Lithuania: €12.00, free shipping from €140
Luxembourg: €13.00, free shipping from €150
Netherlands: €11.50, free shipping from €130
Portugal: €16.50, free shipping from €190
Romania: €11.50, free shipping from €130
Sweden: €16.50, free shipping from €190
Slovakia: €10.00, free shipping from €115
Slovenia: €14.00, free shipping from €160
Spain: €13.00, free shipping from €150
Czech Republic: €9.50, free shipping from €110
Hungary: €10.00, free shipping from €115
Cyprus: €34.00, free shipping from €390
United Kingdom: €21.00, free shipping from €240
Switzerland: €19.99 (no free shipping)

Express shipping (Germany only): €9.99. We ship express orders received on a business day by 12:00 noon on the same day; delivery usually takes place on the next business day.

Other currencies: If you shop in Swiss francs, British pounds, Danish or Swedish kronor, Czech koruna, Hungarian forint or Romanian lei, our shop converts the amounts at a current exchange rate. The amount shown in your currency in the checkout is binding.

3. Delivery times

The delivery time consists of the processing time in our warehouse and the transit time with the carrier:

Processing time: no more than one business day. We usually hand over orders received on a business day by 12:00 noon to DHL on the same day, and later orders on the next business day.
Transit time after dispatch: Germany 1–3 business days, Switzerland 3–5 business days, all other countries 2–6 business days.

The delivery time from the conclusion of the contract is therefore no more than 4 business days within Germany, 6 business days to Switzerland and 7 business days to all other countries; in most cases your order will arrive sooner. Business days are Monday to Friday, excluding public holidays at the place of dispatch or delivery. If the last day of the delivery time falls on a Saturday, Sunday or public holiday, the delivery time ends on the next business day.

If the delivery time for an item differs – for example for pre-orders or for items shipped directly by a delivery partner – we state the different delivery time on the product page. We calculate the expected delivery date shown on the product page from this information.

4. Shipping and tracking

We usually ship with DHL. As soon as your order is on its way, you receive a shipping confirmation by e-mail with the tracking number. You can check the status of your delivery at any time under Track your order or directly with DHL. For shipments abroad, DHL may hand over the parcel to a partner in the destination country for the last leg; the tracking number usually remains valid.

5. Partial deliveries

If you order several items, we may send them in separate parcels so that you receive available items more quickly. You will not incur any additional shipping costs as a result. You receive a separate shipping confirmation for each parcel.

6. Delivery and undeliverable parcels

Please provide your delivery address in full, including the house number and any additional information such as a company name or building. If the delivery driver does not find you at home, DHL proceeds in accordance with its delivery conditions, for example by delivering to a neighbour or to an agreed drop-off location, or by depositing the parcel at a branch or parcel locker for collection.

If a parcel is returned to us because the address was incomplete or incorrect or because it was not collected within the storage period, we will contact you. We may charge the shipping costs incurred for re-sending insofar as you are responsible for the failed delivery. Your statutory right of withdrawal remains unaffected.

7. Deliveries to Switzerland and the United Kingdom

Switzerland and the United Kingdom are not part of the European Union. For deliveries there, import charges (customs duties and import VAT) and customs clearance fees charged by the carrier may apply. They are not included in the purchase price unless they are expressly charged in the checkout, and are usually collected from you by the delivery driver or the customs authority. For customs clearance, we transmit the legally required shipment information to the carrier and the customs authorities. You can find information on returns from these countries in our withdrawal instructions and return conditions.

8. Transport damage and lost parcels

If a parcel arrives with obvious transport damage, please report this to the delivery driver immediately if possible and contact us at info@wstnd.com, ideally with photos of the parcel and the goods. If you do not do so, this has no consequences for your statutory claims; however, it helps us to assert our claims against the carrier.

If tracking still shows no delivery a few days after the delivery time has expired, please contact us. If a parcel is lost, we will clarify the matter with DHL and – depending on availability and your wishes – send you a replacement or refund the purchase price. For consumers, we bear the risk of loss in transit.

9. Payment methods

We accept the following payment methods:

Credit and debit cards (e.g. Visa, Mastercard, American Express)
Apple Pay and Google Pay
Shop Pay
Klarna (depending on availability, e.g. immediate payment, invoice or instalments)
PayPal

Which payment methods are available for your order depends on the delivery country, the currency, the order value and your device; you will see them in the checkout. We process card payments, Apple Pay, Google Pay and Shop Pay via Shopify Payments. You can find details on when payment is due and charged in § 11 of our GTC and information on data protection in section 8 of our privacy policy.

10. Returns

You can find everything about withdrawal, returns and exchanges in our withdrawal instructions and return conditions. In short: for deliveries to Germany, you have a 30-day return right with free return shipping; for deliveries to all other countries, the statutory right of withdrawal of 14 days applies and you bear the cost of returning the goods. You register returns under Start a return.

Return address: WSTND Retouren, Stadionring 6, 40878 Ratingen, Germany.

11. Questions about shipping

Write to us at info@wstnd.com or via our contact form. Please include your order number.