Frequently Asked Questions
Everything you need to know about ordering, shipping, sizing, and returns at a glance.
Ordering & Payment
Which payment methods do you accept?
You can pay by PayPal and credit card, among others. All payment methods available to you are shown directly at checkout.
Is payment with you secure?
Yes. All payments run over encrypted, SSL-secured connections. Full card details are not stored on our own servers.
Can I change or cancel my order afterwards?
Since we prepare orders for shipping very quickly, we usually can't guarantee changes after purchase. Still, write to us right away at info@wstnd.com – we'll try to help wherever it's still possible.
Do I need a customer account to order?
No, you can also order as a guest. An account is worth it if you want to view your orders.
Shipping
How fast is my order shipped?
We usually ship orders within one business day.
How much does shipping cost?
Shipping cost and the free-shipping threshold depend on your country and are shown clearly at checkout before you complete your order.
Which carrier do you ship with?
We ship with DHL.
How can I track my order?
As soon as your parcel is on its way, you'll get a shipping confirmation with a tracking link by email.
Sizing & Fit
How do I find the right size?
On every product page you'll find a brand-specific conversion chart under "Size Chart" with EU, UK, and US sizes plus foot length in cm.
Do the shoes run true to size?
It depends on the model. Adidas Originals such as the Samba, Gazelle or Spezial often run half a size small; most Nike and Asics models run true to size or slightly roomy. Details are on the respective product page.
My size is sold out, what now?
Click "Notify Me" on the product page, choose your size, and leave your email address. We'll let you know as soon as the size is back in stock.
Returns & Exchanges
How long do I have to return an item?
You have a 14-day right of withdrawal from receipt of the goods.
Is the return shipping free?
Return shipping is at your own cost. You can send the parcel yourself or – where available for your country – book a DHL return label for €9.99 in our returns portal; it is deducted from your refund.
What condition does the item need to be in?
Please send items back unworn and, if possible, in their original packaging with all tags. The shoebox is part of the product – please don't stick labels on it.
How do I start a return?
In our returns portal: enter your order number and email, choose the items – done. If you prefer, you can also email us at info@wstnd.com.
When will I get my money back?
As soon as your return has arrived and been checked by us, we'll refund the amount to your original payment method.
Can I exchange instead of returning?
If the size doesn't fit, you can choose a different size of the same model directly in our returns portal. For anything else, send the item back and simply order again.
Authenticity & Quality
Are your products authentic?
Yes. We only source original products from verified sources.
What do I do about a defect or wrong delivery?
Get in touch as soon as possible by email at info@wstnd.com with photos of the item – we'll take care of it right away.
Wishlist & Notifications
How does the wishlist work?
Click the heart icon on a product page and the item is saved. You'll find your full wishlist via the heart icon at the top of the menu.
Is my wishlist saved across devices?
Currently your wishlist is stored locally in your browser. If you switch device or browser, it will be empty there.
How does the restock notification work?
Choose "Notify Me" on the product page, enter your desired size and email address. As soon as the size is back in stock, you'll get an email from us.
Contact
How do I reach customer service?
Fastest by email at info@wstnd.com.
Where can I find your company and contact details?
WSTND GmbH i. G., Brehmstr. 3, 40239 Düsseldorf, Germany. You'll find all mandatory details in the Legal Notice.