End of Season Sale

shop now
Login

Country

Cart

Your cart is empty

Cookie settings

Choose which cookies and similar technologies you consent to. You can change or withdraw your choice at any time via the “Cookie settings” link at the bottom of every page.

More in our privacy policy

Refund policy

This English translation is provided for your information. Only the German version is legally binding.

Last updated: 30 September 2026

At a glance

  • Delivery to Germany: 30-day returns from receipt of the goods. Return shipping is free; you get the DHL return label under Start a return. During the first 14 days the statutory right of withdrawal applies (Part A), after that our voluntary return right applies until day 30 (Part C).
  • Delivery to all other countries: 14-day statutory right of withdrawal. You bear the direct cost of returning the goods. You can send the parcel yourself or, where available for your country, book a DHL return label for €9.99 under Start a return, which is offset against your refund.
  • Declaring withdrawal: at any time online under Withdraw from contract, by e-mail to info@wstnd.com or by letter.
  • Refund: to the original means of payment, usually 2–3 business days after your return has been checked – in the case of a withdrawal no later than 14 days after we receive it, in the case of a voluntary return no later than 14 days after we receive the goods.
  • Exchange: You can choose a different size of the same item directly when registering your return.
  • Return address: WSTND Retouren, Stadionring 6, 40878 Ratingen, Germany. Please do not send returns to our business address.

A. Instructions on withdrawal

Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (WSTND GmbH i. G., Brehmstr. 3, 40239 Düsseldorf, Germany, e-mail: info@wstnd.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at wstnd.com/pages/widerruf. If you use this online function, we will send you, without undue delay and on a durable medium (e.g. by e-mail), an acknowledgement of receipt containing information on the content of your declaration of withdrawal and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to WSTND Retouren, Stadionring 6, 40878 Ratingen, Germany, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

For deliveries to an address in Germany, we will bear the cost of returning the goods. For deliveries to an address in any other country, you will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the instructions on withdrawal

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

– To WSTND GmbH i. G., Brehmstr. 3, 40239 Düsseldorf, Germany, e-mail: info@wstnd.com:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as appropriate.

B. Notes on the right of withdrawal

The following notes are not part of the instructions on withdrawal. They explain how withdrawal works with us in practice and do not restrict your rights.

1. How the online withdrawal function works

The “Withdraw from contract” link, which you will find in the footer of every page, takes you to our withdrawal form. There you enter your name, your order number and the e-mail address to which we should send the acknowledgement of receipt. If you only want to withdraw from individual items, you can also specify them; otherwise the withdrawal applies to the entire order. You do not have to give a reason. You send the withdrawal with the “Confirm withdrawal” button. You will see the acknowledgement of receipt with the content of your declaration and the date and time of receipt immediately on the page and will also receive it by e-mail without undue delay. The function is available for every order, even without a customer account.

2. Other ways

You can also declare your withdrawal by e-mail to info@wstnd.com or by letter to the address stated in the instructions on withdrawal. If you register a return under Start a return within the withdrawal period, we also treat this as a withdrawal. Under the law, simply sending back the goods without a statement is not sufficient; however, if you enclose the return slip or a short note stating that you are withdrawing within the period, we will also treat the return as a withdrawal.

3. Order still on its way

You can also withdraw before the goods have reached you. If you refuse to accept the parcel in this case, it will automatically be returned to us. Please also declare your withdrawal, most easily under Withdraw from contract, because a refusal to accept the parcel alone is not always unequivocal. For deliveries outside Germany, the costs charged to us by the carrier for returning the refused parcel are deemed to be the direct cost of returning the goods.

4. When the right of withdrawal does not exist or expires early

The right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery. This only concerns items that we expressly mark as sealed hygiene items on the product page. Shoes and clothing that you have tried on are not affected – the right of withdrawal applies to them without restriction.

5. Handling the goods during the withdrawal period

You may inspect and try on the goods as you would in a shop. It is best to try on shoes indoors on a clean floor or carpet, leave tags and protective inserts in place and keep the shoe box and accessories (e.g. spare laces or dust bags). You only have to compensate for a loss in value if you have used the goods beyond this inspection – for example if shoes have been worn outside and the sole shows signs of wear, or if clothing shows signs of use, dirt or odours.

6. Return shipping costs

  • Delivery address in Germany: Return shipping is free. You get the DHL return label under Start a return.
  • Delivery address in any other country: You bear the direct cost of returning the goods. You can send the parcel with a carrier of your choice – please with tracking and sufficient postage; we cannot accept parcels with postage unpaid – or, where available for your country, book a DHL return label for €9.99. We deduct the amount for the label from your refund.
  • Damaged, faulty or incorrectly delivered goods: We bear the return shipping costs, regardless of the delivery country (see Part G).

C. Voluntary 30-day return right for deliveries to Germany

In addition to the statutory right of withdrawal, we grant you a voluntary return right for deliveries to Germany. It is an additional contractual service provided by us and applies under the following conditions:

  1. Who: consumers whose order was delivered to an address in Germany.
  2. Period: 30 days from the day on which you received the goods; for delivery in several parcels, from receipt of the last parcel. Within these 30 days you must declare the return – most easily under Start a return – and send the goods to us; the date on the proof of posting is decisive.
  3. Relationship to the right of withdrawal: If you declare the return within the statutory withdrawal period of 14 days, this is a withdrawal. In that case, only Part A applies and the conditions under number 4 do not apply – even if you send the goods afterwards within the return shipping period. The voluntary return right covers returns that you declare after the withdrawal period has expired, up to day 30.
  4. Condition of the goods: The goods must be unworn (at most tried on indoors), unused, undamaged and clean and must be returned complete: with all tags, the original packaging including an undamaged shoe box without shipping labels stuck on it, and all accessories.
  5. Excluded are sealed hygiene items whose seal has been removed, gift cards and items that we expressly exclude from the voluntary return right on the product page. Reduced items (sale) are not excluded.
  6. Costs: Return shipping is free; you get the DHL return label under Start a return.
  7. Refund: We refund the purchase price of the returned items to the original means of payment within 14 days of receiving the return. We do not refund the original shipping costs under the voluntary return right; for a withdrawal within the statutory period, Part A applies.
  8. If the conditions are not met: If a return does not meet the conditions, we will inform you and send the goods back to you at our expense. If you wish, we can instead agree on a partial refund.
  9. Your statutory rights – in particular the right of withdrawal and the statutory warranty – remain unaffected by the voluntary return right.

D. How a return works

  1. Register: Under Start a return, enter your order number and the e-mail address used for the order. You can register a return as soon as your parcel has been delivered. Choose the items, the quantity, the reason and whether you want your money back or a different size. Registering helps us match your return; it is not required to exercise your statutory right of withdrawal.
  2. Choose the shipping method: For deliveries to Germany, you receive a free DHL return label. From other countries, send the parcel yourself or, where available for your country, book a DHL return label for €9.99. You receive the label as a PDF and by e-mail; without a printer, you can show the QR code at a DHL branch or parcel locker.
  3. Pack: Please put the shoe box inside a shipping box instead of sticking the label directly onto the shoe box, and enclose the return slip. Without the return slip, it is difficult for us to match your return to your order. If possible, return items from different orders separately or enclose a return slip for each order.
  4. Send: Drop off the parcel within the deadline and keep the proof of posting until you have received your refund.
  5. Check and refund: After receipt, we usually check your return on the same or the next business day and initiate the refund. You can see the status at any time under Start a return.

E. Refund

  • Timing: We usually initiate the refund 2–3 business days after receiving and checking the return, and in the case of a withdrawal no later than 14 days after receiving your withdrawal. We may withhold the refund until the goods have arrived or you have proven that you sent them.
  • Means of payment: We refund to the means of payment you used and in the same currency. How quickly the amount appears in your account depends on the payment service provider: usually immediately with PayPal, a few business days with credit cards depending on the bank. If you paid with Klarna by invoice or in instalments, Klarna adjusts your invoice or instalment plan and refunds any amounts already paid. We credit amounts paid with a gift card back to the gift card.
  • Shipping costs: If you withdraw from the entire order, we also refund the cost of standard delivery. We do not refund the surcharge for a more expensive shipping method, e.g. express. If you only withdraw from part of the order, we do not refund the shipping costs proportionally, as they would have been incurred for the items you keep anyway; however, the partial withdrawal does not cause you any additional costs.
  • Discounts: If you received a discount, we refund the price actually paid; the discount is distributed proportionally across the items in the order. If the value of the items you keep then falls below a minimum order value, we do not reclaim the discount.
  • Return label: If you booked a DHL return label for €9.99 outside Germany, we deduct this amount from the refund.
  • Import charges: Customs duties and import taxes that you paid yourself to customs or the carrier for deliveries to Switzerland or the United Kingdom are not payments to us. Whether and how you get them back when returning goods depends on the rules of your country; please contact your customs authority or the carrier. If we already charged import charges in the checkout, we refund them in the event of a withdrawal.

F. Exchange

If the size does not fit, you can choose a different size of the same item instead of a refund when registering your return. We reserve the requested size and send it to you as soon as your return has arrived; we do not charge you for shipping the new size. If the requested size is no longer available by then, we refund the purchase price. If you would like a different item, return the original one and order the new one separately. The exchange is an additional service; instead of an exchange, you can always choose a refund.

G. Damaged, faulty or incorrectly delivered goods

Please check your delivery on receipt. If an item is damaged or faulty, or if you have received the wrong item, register it under Start a return with the appropriate reason or write to us at info@wstnd.com, ideally with photos. In these cases, we bear the return shipping costs even for deliveries outside Germany; if you paid the postage yourself, we will reimburse it. Your statutory warranty rights – subsequent performance, withdrawal from the contract, price reduction and damages – apply for two years from delivery, regardless of the periods for withdrawal and voluntary returns. Details can be found in § 17 of our GTC.

H. Returns from Switzerland and the United Kingdom

Returns from Switzerland and the United Kingdom have to go through customs. Please enclose the return slip and a copy of the invoice with the parcel and state “Returned goods” as the reason in the customs declaration. This allows us to apply for relief from import charges for the returned goods when they are imported. You bear the cost of sending the parcel, as described in Part A.

I. After the deadlines have expired

Once the withdrawal period or the voluntary return period has expired, a return is no longer possible. If you have a special reason and the goods are unworn and in their original packaging, feel free to write to us – we decide on goodwill returns on a case-by-case basis. Your statutory warranty rights remain unaffected.

J. Businesses

The statutory right of withdrawal and the voluntary return right only apply to consumers. If you order as a business, the statutory warranty rights apply in accordance with our GTC.

K. Contact

We are happy to answer questions about returns, withdrawal or refunds:

WSTND GmbH i. G.
Brehmstr. 3, 40239 Düsseldorf, Germany
E-mail: info@wstnd.com

Please send returns only to: WSTND Retouren, Stadionring 6, 40878 Ratingen, Germany.