Terms of service

This English translation is provided for your information. Only the German version is legally binding.

Last updated: 28 October 2026

These General Terms and Conditions set out how contracts are concluded in our online shop and what applies to you and to us. Your statutory rights as a consumer – in particular the right of withdrawal and the statutory warranty – are not restricted by these terms.

§ 1 Scope

(1) These General Terms and Conditions (GTC) apply to all contracts for the purchase of goods that you conclude with us via our online shop at wstnd.com (including all language and country versions). The version in force at the time of your order applies.

(2) Our offer is aimed at consumers and businesses. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession (Section 13 German Civil Code, BGB). A business is a natural or legal person or a partnership with legal capacity that, when entering into the legal transaction, acts in the exercise of its trade, business or self-employed profession (Section 14 BGB). Where a provision applies only to consumers or only to businesses, we say so expressly.

(3) Deviating, conflicting or supplementary terms and conditions of the customer do not become part of the contract unless we expressly agree to their application.

(4) Individual agreements made in a specific case take precedence over these GTC.

(5) The relevant provisions of these GTC also apply to features of our website that can be used without making a purchase – such as the customer account, the wishlist, customer reviews, notifications, the newsletter or the WSTND game.

§ 2 Contracting party, contact and customer service

(1) Your contracting party is:

Mehmet Kerem Ugurlu
Friederike-Fliedner-Weg 11
40489 Düsseldorf
Germany
E-mail: info@wstnd.com

(2) We operate the online shop under the name “WSTND”. You will find our VAT identification number and all other mandatory information in our legal notice.

(3) If you have questions, complaints or objections, you can reach our customer service by e-mail at info@wstnd.com or via our contact form. You can check the status of your order under Track your order, register returns under Start a return, and withdraw from your contract at any time under Withdraw from contract.

(4) Please do not send returns to our business address but to the return address stated in our withdrawal instructions and return conditions.

§ 3 Our offer, product descriptions and original goods

(1) The presentation of products in our online shop is not a legally binding offer but a non-binding invitation to you to order goods.

(2) We sell only new, original goods from the respective manufacturers, unless an item is expressly marked otherwise on the product page. The essential characteristics of the goods are set out in the respective product description.

(3) We make every effort to reproduce colours and materials in the product images as accurately as possible. Depending on your screen and device settings, colours and surfaces may nevertheless appear slightly different. Items shown only for decoration are not included in the delivery unless they are mentioned in the product description.

(4) Size charts, fit notes, information from customer reviews and the recommendations of our size advisor are intended to help you choose the right size. As shoes and clothing fit differently depending on the model, manufacturer and body shape, they are for guidance only. Your rights regarding returns, withdrawal and warranty remain unaffected.

(5) Availability information (e.g. “Only 1 pair left”) reflects the status at the time the page is accessed. As several customers may order at the same time, an item may in rare cases sell out before your order reaches us. If an ordered item cannot be delivered despite careful stock management, we will inform you without undue delay and refund any payments already made without undue delay. Your statutory rights remain unaffected.

§ 4 Ordering process and correction of input errors

(1) An order in our online shop involves the following technical steps:

1. On the product page, you select the desired size or variant and add the item to your cart using the “Add to cart” button (for pre-orders: “Pre-order”).
2. In the cart, you review the selected items. There you can change quantities, remove items and start the ordering process (checkout) using the “Checkout” button.
3. In the checkout, you enter your contact details (e-mail address), your delivery address and, if applicable, a different billing address. You can order as a guest or log in to your customer account.
4. You choose the shipping method and the payment method. You can redeem a discount code or gift card in the field provided for this purpose.
5. Before submitting, you see an overview of all ordered items, the prices, the shipping costs, the total amount and your address and payment details. There you will also find our GTC, our withdrawal instructions and our privacy policy.
6. By clicking the order button (e.g. “Pay now”), you place your order bindingly. For some payment methods (e.g. PayPal, Klarna, Apple Pay or Google Pay), you confirm the payment on the website or in the app of the respective payment service provider and are then redirected back to us.

(2) If you use an express checkout (e.g. Shop Pay, PayPal, Apple Pay or Google Pay directly in the cart or on the product page), address and payment details are taken from your account with the respective provider. In this case, too, you see an overview before submitting and only place your order bindingly with the order button.

(3) Until you click the order button, you can check and correct all entries at any time: in the cart using the quantity fields and the option to remove items, in the checkout directly in the input fields or via the “Change” links in the overview, and with the back function of your browser. You can cancel the ordering process at any time by closing the browser window.

(4) An order can only be placed if all fields marked as mandatory have been completed.

§ 5 Conclusion of the contract

(1) By clicking the order button, you make a binding offer to purchase the goods contained in the cart.

(2) Immediately after submitting your order, you receive an automatic e-mail confirming receipt of your order and listing your order details (order confirmation).

(3) We accept your offer as soon as the payment has been successfully authorised via the payment method you selected. For all payment methods offered in our shop, this usually happens immediately when the order is completed. The purchase contract is concluded at that moment; the order confirmation also confirms the conclusion of the contract.

(4) If the payment is not authorised immediately, for example because the payment service provider carries out an additional check, the contract is only concluded when we declare acceptance by e-mail or dispatch the goods to you. In this case we accept your order within two business days. If we do not, you are no longer bound by your order, and we will refund any payments without undue delay.

(5) If the payment service provider declines the payment, no contract is concluded. You can then place the order again using a different payment method.

§ 6 Storage of the contract text, contract language, codes of conduct

(1) We store the contract text, i.e. your order details and the GTC in force at the time the contract is concluded. You receive your order details by e-mail with the order confirmation. You will also receive these GTC, the withdrawal instructions and the model withdrawal form on a durable medium (by e-mail) no later than upon delivery of the goods.

(2) If you have a customer account, you can view your orders there at any time. As a guest, you can check the status of your order via the link in the order confirmation or under Track your order.

(3) You can access, print or save the current version of these GTC at any time at wstnd.com/policies/terms-of-service (e.g. using the print or save function of your browser).

(4) The contract language is German. We provide translations of our shop and our legal texts into other languages for your information.

(5) We have not submitted to any specific codes of conduct.

§ 7 Customer account

(1) You can order from us as a guest. A customer account is voluntary and free of charge.

(2) You log in to your customer account with your e-mail address: each time you log in, we send you a one-time code; no password is required. Alternatively, where offered, you can log in with Shop (Shop Pay). In the customer account you can see your orders and manage your profile and address details.

(3) Please keep your details up to date and protect access to your e-mail inbox, as the login codes are sent there. Your customer account is not transferable.

(4) You can request the deletion of your customer account at any time, e.g. by e-mail to info@wstnd.com. Data that we must retain for commercial or tax law reasons is restricted until the statutory retention periods expire instead of being deleted immediately.

(5) We may block or delete a customer account if there is good cause, in particular in the event of misuse, false information or serious breaches of these GTC. In doing so, we take your legitimate interests into account and inform you where possible and permitted. Existing purchase contracts remain unaffected.

§ 8 Pre-orders

(1) Items marked as a pre-order on the product page are not yet in stock. We state the expected shipping or delivery date on the product page.

(2) As with any other order, the purchase price is due when the contract is concluded.

(3) If delivery is delayed by the manufacturer, we will inform you of the new expected date by e-mail without undue delay. You can withdraw from your contract even before delivery; we will then refund any payments already made without undue delay. Your other statutory rights in the event of late delivery remain unaffected.

(4) If an order contains both items in stock and pre-order items, we may ship the items in stock in advance (§ 12 (4)).

§ 9 Limited items and purchase limits

(1) We only supply goods in normal household quantities. For particularly popular or limited items, the number of units per customer may be limited. We state any such limit on the product page.

(2) If an order exceeds a limit stated on the product page – including across several orders, customer accounts, names or delivery addresses of the same household – or is placed using automated programs (e.g. bots or scripts), we may withdraw from the contract with regard to the items exceeding the permitted quantity within five business days of the conclusion of the contract. We will inform you of this by e-mail without undue delay and refund the amount attributable to these items without undue delay.

§ 10 Prices, shipping costs and currencies

(1) All prices in our shop are total prices and include statutory VAT.

(2) Shipping costs may be added. They depend on the delivery country, the value of the goods and the shipping method selected. You can find the shipping costs and the thresholds for free delivery in our shipping and payment information; they are shown to you in the checkout before you complete your order.

(3) Our prices are based on the euro. If you shop in another currency (Swiss franc, British pound, Danish krone, Swedish krona, Czech koruna, Hungarian forint or Romanian leu), our shop converts the prices at a current exchange rate. The amount shown in your currency in the checkout is binding. Refunds are made in the currency in which you paid.

(4) For deliveries to Switzerland and the United Kingdom, customs duties, import taxes and customs clearance fees may also apply. They are not included in the purchase price unless they are expressly charged in the checkout, and are usually collected from you by the carrier or the customs authority. You can find details in our shipping and payment information.

(5) If we cross out a price to indicate a price reduction, the crossed-out price is the lowest total price we charged for the item in the 30 days before the reduction. If we instead refer to a manufacturer’s recommended retail price, we mark this expressly (e.g. “RRP”).

§ 11 Payment

(1) You can find the payment methods we offer in our shipping and payment information. Which payment methods are actually available to you may depend on the delivery country, the currency, the order value and your device; you will see them in the checkout. We reserve the right not to offer individual payment methods in individual cases, for example if the payment service provider declines them.

(2) The purchase price is due immediately upon conclusion of the contract. Depending on the payment method, the following applies:

• Credit and debit card: We process the payment via Shopify Payments. Your card is charged when the order is completed. Your bank may require additional authentication (3-D Secure).
• Apple Pay and Google Pay: You pay with the card stored in your wallet; the charge is made when the order is completed. A compatible device is required. The terms of Apple or Google apply in addition.
• Shop Pay: You pay with the details stored in your Shop Pay account with Shopify; the charge is made when the order is completed. Shopify’s terms for Shop Pay apply in addition.
• Klarna: Depending on availability, Klarna offers you, for example, immediate payment, purchase on invoice or instalments. For invoice and instalment purchases, you pay the purchase price to Klarna under the terms Klarna tells you during the payment process; Klarna may carry out an identity and credit check for this purpose. Klarna’s terms apply in addition.
• PayPal: You are redirected to PayPal and confirm the payment there with your PayPal account or, where PayPal offers this, by card without an account. Your PayPal account is charged when the order is completed. If PayPal offers you options such as “Pay Later”, PayPal’s terms apply, including any credit check by PayPal.

(3) If you are in default of payment, the statutory provisions apply.

(4) If you reverse a payment without justification (e.g. through a chargeback with your bank or card issuer), we may claim compensation for the resulting costs, insofar as you are responsible for the chargeback.

(5) You may only set off your own claims against our claims if your claims have been legally established or are undisputed by us; this does not apply to claims arising from the same contractual relationship. You may only exercise a right of retention insofar as your counterclaim is based on the same contractual relationship.

§ 12 Delivery

(1) We deliver to the following countries: Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. We do not currently deliver to other countries.

(2) You can find the delivery time for each delivery country in our shipping and payment information; if it differs for an item (e.g. for pre-orders), the different delivery time is stated on the product page. The delivery time begins when the contract is concluded. If the last day of the delivery time falls on a Saturday, Sunday or a public holiday officially recognised at the place of delivery, the delivery time ends on the next business day.

(3) We usually ship with DHL. As soon as your order is on its way, you receive a shipping confirmation by e-mail with a tracking number.

(4) We are entitled to make partial deliveries insofar as this is reasonable for you, for example if one item becomes available later than the others. You will not incur any additional shipping costs as a result.

(5) If, despite having concluded a matching purchase contract with our supplier in good time, we are not supplied by our supplier through no fault of our own, we may withdraw from the contract. In this case, we will inform you without undue delay that the goods are not available and refund any consideration already provided without undue delay.

(6) If a parcel cannot be delivered because the address provided is incomplete or incorrect, or because it is not collected within the storage period, and it is therefore returned to us, we will contact you. We may charge the shipping costs incurred for re-sending insofar as you are responsible for the failed delivery. Your statutory right of withdrawal remains unaffected.

(7) If we cannot meet a delivery time for reasons for which we are not responsible (e.g. strikes or disruptions at the carrier), we will inform you without undue delay. Your statutory rights remain unaffected.

§ 13 Transfer of risk, transport damage and loss

(1) If you are a consumer, the risk of accidental loss and accidental deterioration of the goods passes to you only when the goods are handed over to you or to a person authorised by you to receive them – regardless of the shipping method. If you are a business, the risk passes to you when the goods are handed over to the carrier.

(2) If a parcel arrives with obvious transport damage, please report this to the delivery driver immediately if possible and contact us, ideally with photos of the parcel and the goods. If you do not do so, this has no consequences for your statutory claims. However, it helps us to assert our claims against the carrier.

(3) If a parcel is lost on its way to you, we will clarify the matter with the carrier and – depending on availability and your wishes – send you a replacement or refund the purchase price.

§ 14 Retention of title

(1) The goods remain our property until paid for in full.

(2) With regard to businesses, we retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. Businesses may resell the goods subject to retention of title in the ordinary course of business. They hereby assign to us all claims in the amount of the invoice total arising from the resale; we accept the assignment. They remain authorised to collect these claims as long as they properly meet their payment obligations towards us.

§ 15 Right of withdrawal

(1) As a consumer, you have a statutory right of withdrawal of 14 days. The details – start of the period, form of the withdrawal, return shipment, costs and refund – are set out in our withdrawal instructions, which also contain the model withdrawal form.

(2) You can declare your withdrawal online at any time using the “Withdraw from contract” function. We will confirm receipt of your withdrawal by e-mail without undue delay, stating its content, date and time.

(3) Businesses do not have a statutory right of withdrawal.

§ 16 Voluntary 30-day return right

(1) In addition to the statutory right of withdrawal, we grant consumers a voluntary return right of 30 days from receipt of the goods, regardless of the delivery country. For deliveries to an address in Germany, return shipping is free of charge for you; you receive the DHL return label under Start a return.

(2) The voluntary return right requires that the goods are unworn, unused and undamaged and are returned complete with all tags and the original packaging. These requirements do not apply within the statutory withdrawal period; there, only the withdrawal instructions apply.

(3) The full conditions are set out in our return conditions. The voluntary return right does not restrict your statutory right of withdrawal or your statutory warranty rights.

(4) For deliveries to all other countries, you bear the direct cost of returning the goods, both in the case of withdrawal and for voluntary returns.

§ 17 Warranty and guarantees

(1) The statutory rights in respect of defects apply. If the goods are defective, you may in particular demand subsequent performance, i.e. at your choice the removal of the defect or the delivery of goods free from defects. Under the statutory conditions, you may also withdraw from the contract, reduce the purchase price and claim damages or reimbursement of futile expenses.

(2) For consumers, claims for defects in new goods become time-barred two years after delivery of the goods. If a defect becomes apparent within one year of delivery, it is presumed in your favour that it already existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or of the defect. The harmonised notice of the European Union on the legal guarantee also gives an overview of your statutory warranty rights.

(3) You can report a defect to us under Start a return (reason “Damaged or faulty”) or by e-mail to info@wstnd.com. A short description and photos help us to deal with your case quickly; they are not a prerequisite for your rights. We bear the cost of returning defective goods.

(4) Normal signs of wear caused by wearing the item – such as abrasion on the sole or creases in the upper – are generally not a defect. Whether a defect exists is determined by the statutory provisions.

(5) We sell only original goods. Should an item nevertheless turn out not to be original, contrary to this assurance, it is defective and you are entitled to the statutory rights in respect of defects.

(6) If you are a business, the limitation period for claims for defects in new goods is one year from delivery. This does not apply to claims for damages and for reimbursement of futile expenses, to which § 18 applies, nor to recourse claims under Sections 445a, 445b and 478 BGB. Merchants must inspect the goods without undue delay after delivery and notify us of any apparent defects without undue delay (Section 377 German Commercial Code, HGB).

(7) We do not give guarantees ourselves. If a manufacturer grants a guarantee for an item, we inform you of its content and conditions on the product page. Guarantees exist in addition to your statutory warranty rights and do not restrict them.

§ 18 Liability

(1) We are liable without limitation for damage resulting from injury to life, body or health, for damage based on intent or gross negligence, in the event of fraudulent concealment of a defect, insofar as we have given a guarantee, and under the German Product Liability Act.

(2) If we breach a material contractual obligation through slight negligence, our liability is limited to the foreseeable damage typical for the contract. Material contractual obligations (cardinal obligations) are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely, such as the obligation to hand over the goods to you free from material defects and defects of title.

(3) Otherwise, our liability for slightly negligent breaches of duty is excluded.

(4) The above provisions also apply in favour of our legal representatives, employees and vicarious agents.

§ 19 Promotions, discount codes, gift cards and the WSTND game

Discount codes and promotional vouchers

(1) Discount codes and promotional vouchers that we issue as part of promotions can only be redeemed under the conditions we state together with the code (e.g. amount of the discount, minimum order value, validity period, restriction to certain items or countries). Unless stated otherwise, the following applies:

• Each code can only be redeemed once per customer.
• A minimum order value refers to the value of the goods after deduction of other discounts and excluding shipping costs.
• Codes cannot be combined with other discount codes and cannot be used to purchase gift cards.
• Codes must be entered in the checkout before the order is completed; they cannot be applied retrospectively.
• Cash payment is excluded, and any remaining value is not refunded.

(2) If you return items from an order for which you received a discount, we refund the price actually paid; the discount is distributed proportionally across the items in the order. If the value of the items you keep then falls below a minimum order value, we will not reclaim the discount retrospectively.

Gift cards

(3) Insofar as we offer gift cards, the following applies: gift cards can be redeemed for all items in our online shop, including in partial amounts; any remaining balance is retained. If the balance is not sufficient for an order, you can pay the difference using another payment method. Gift cards are valid for at least three years from the end of the year in which they were purchased; a later expiry date is stated on the gift card. Cash payment is excluded unless required by law. The statutory right of withdrawal applies to the purchase of gift cards.

Conditions of participation “WSTND – The Game”

(4) On our page WSTND The Game, you can play an air hockey game against the computer free of charge. Participation does not require a purchase and has no influence on your chances in future promotions.

(5) A round lasts no more than two minutes. Whoever scores two points first wins. A maximum of two attempts per device is possible; the number of attempts is stored exclusively locally in your browser.

(6) If you win, you receive a discount code for €5 on the screen (if the United Kingdom is selected as the country in the shop, for £5; for Switzerland, for CHF 5). The code is valid for an order with a goods value of €100 or more (£100 or CHF 100 respectively) and can be redeemed once per customer. In all other respects, the rules for discount codes in paragraphs 1 and 2 apply.

(7) Anyone who manipulates the game or circumvents the limits (e.g. by using scripts, bots or deliberately resetting the browser storage to obtain further codes) may be excluded from the promotion; codes obtained in this way do not entitle the holder to a discount.

(8) We may end or change the game at any time with effect for the future. Codes already won remain valid until we have announced the end of their redeemability on the game page at least two weeks in advance.

§ 20 Customer reviews

(1) Who can leave a review: After an order has been delivered, we invite you by e-mail to review the items you purchased. The invitation contains a personal link tied to your order. Without such a link, nobody can submit a review. Reviews submitted in this way are marked as “verified purchase”.

(2) Imported reviews: We have transferred reviews that customers previously submitted via the review service Judge.me to our own system. They are only marked as “verified purchase” if they were recorded there as a review of an actual purchase.

(3) Publication: We publish positive and negative reviews in full and without changes to their content. We calculate the average rating of an item from all published reviews of that item. We do not provide any consideration for submitting a review via our review system. We may reply to reviews publicly.

(4) Content: Please only review items that you have received yourself and describe your own experience truthfully. In particular, insulting, discriminatory or unlawful content, advertising or links, personal data of other persons and content that infringes the rights of third parties are not permitted. We may block or delete reviews that violate these rules in whole or in part; mere criticism of items or of us is not a reason for deletion.

(5) Rights of use: By submitting a review, you grant us the simple, free, unlimited right in terms of time and territory to publish the review with the display name you have chosen in our shop and in product ratings in search engines (e.g. as stars in Google search results).

(6) Deletion: You can request at any time that we delete your review; an e-mail to info@wstnd.com is sufficient.

§ 21 Newsletter, notifications and web push

(1) Our newsletter, the notification when a sold-out size is available again and our web push notifications are free of charge. You only receive them if you have signed up or given your consent, and you can unsubscribe at any time: via the unsubscribe link in every e-mail, in your browser settings or by e-mail to us.

(2) We explain which data we process for this in our privacy policy.

§ 22 Use of the website, copyright and automated access

(1) The texts, photos, videos, graphics, logos and design of our website are protected by copyright or trademark law. You may view, print and save them for private, non-commercial purposes; this applies in particular to these GTC and our other legal texts. Any use beyond this, in particular reproduction, distribution or public communication, requires our prior consent.

(2) The brands and product names mentioned in our shop belong to their respective owners. We use them to identify the original goods we offer.

(3) Automated access to our website, for example by scraping programs, bots or scripts for the mass extraction of content or for automated ordering, is not permitted unless we have expressly allowed it. Search engines may crawl our website within the limits set in our robots.txt. It is not permitted to circumvent security measures, access restrictions, purchase limits or measures to distinguish between humans and machines (e.g. CAPTCHAs).

(4) If you use a software agent (e.g. an AI assistant) that accesses our shop or places orders on your behalf, it must identify itself as an automated agent and must not circumvent the restrictions under paragraph 3 and § 9. Orders and declarations submitted by an agent used by you in your name are deemed to be your own.

§ 23 Shopify as technical service provider

Our online shop is operated using Shopify’s software. Your contracting party is exclusively Mehmet Kerem Ugurlu, not Shopify. Shopify provides us with the technical platform and is not a party to the purchase contract. We explain how Shopify processes personal data in our privacy policy.

§ 24 Dispute resolution

(1) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

(2) If you are ever dissatisfied with us, please write to us at info@wstnd.com. We make every effort to resolve every concern amicably.

§ 25 Applicable law and place of jurisdiction

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law applies only insofar as it does not deprive you of the protection afforded to you by the mandatory consumer protection provisions of the country in which you have your habitual residence.

(2) If you are a merchant, a legal entity under public law or a special fund under public law, Düsseldorf is the exclusive place of jurisdiction and place of performance for all disputes arising from this contractual relationship. The statutory places of jurisdiction apply to consumers.

§ 26 Changes to these GTC

(1) Each purchase contract is governed by the GTC in the version in force at the time of the order. Later changes only apply to future orders.

(2) If we change provisions concerning your customer account, we will inform you by e-mail. If you do not agree with a change, you can have your customer account deleted at any time.

§ 27 Final provisions

Should individual provisions of these GTC be or become invalid in whole or in part, the remainder of the contract remains valid. The invalid provision is replaced by the statutory provisions.